Legal

Privacy Notice

This privacy notice provides information on how Project28 Charter Limited collects and processes your personal data when you visit our website.

This website is not intended for children, and we do not knowingly collect data relating to children.

  1. About us

Project28 Charter Limited is a not-for-profit business with the goal of reducing the time between sale agreed to exchange to 28 days for property transactions in England and Wales. Project28 Charter Limited has developed a Charter and wishes to engage the wider industry in achieving this goal.

Project28 Charter Limited members can be found here: https://project28charter.co.uk/members/

This Privacy Notice is issued on behalf of Project28 Charter Limited, who is the Controller. When we mention Project 28 (“we”, “us” or “our”), we are referring to Project28 Charter Limited.

  1. What is Personal Data and how do we collect it?

Depending on your use of our website, we may collect some or all of the following categories of Personal Data:

  • Identity Data: includes first name, last name, middle name, username, company name and job title.
  • Contact Data: includes email address, telephone number and postal address.
  • Technical Data: includes IP address, login data, browser type and version, time zone, location and operating system.
  • Usage Data: includes URL information about how you access and use our website and our services.
  • Marketing Data: includes your marketing communication preferences.

You are not obliged to provide Personal Data; however, if you do not, we may not be able to supply our services.

  1. How we collect Personal Data

a) Collection directly from you

Most Personal Data we process comes directly from you, including when you:

  • subscribe to email alerts;
  • buy or express interest in our services (including attending an event);
  • use our website.

b) Automatic collection

We automatically collect Technical Data such as IP address, login data, browser type, time zone and location when you interact with our website.

We also use cookies. Please see our Cookie Policy for further details.

  1. Legal basis

The following table explains how we use your Personal Data and the legal basis we rely on:

Purpose/Use Type of data Legal basis
To manage our relationship with you which will include:

(a) Notifying you about changes to our terms or privacy notice
(b) Dealing with your requests, complaints and queries

 (a) Identity
(b) Contact		 Necessary to comply with a legal obligation to keep you updated about changes to our privacy notice.

Necessary for our legitimate interests to keep our records updated and manage our relationship with you.
To administer and protect our business and this website (including troubleshooting, data analysis, testing, system maintenance, support, reporting and hosting of data). (a) Identity
(b) Contact
(c) Technical		 Necessary for our legitimate interests (for running our business, provision of IT and administration services, network security, fraud prevention and in the context of a business reorganisation or restructuring exercise).
To use data analytics to improve our website, products/services, customer relationships and experiences, and to measure the effectiveness of our communications and marketing. (a) Technical
(b) Usage		 Necessary for our legitimate interests to define types of customers for our services, to keep our website relevant and up to date, to develop our business and to inform our marketing strategy.

  1. Marketing

We may send marketing communications to keep you up to date about the Charter. You may opt out at any time using the unsubscribe link in our emails or by contacting us at [email protected].

  1. Sensitive data

We do not generally collect sensitive (special category) data and request that you do not submit such information. If we ever need to process such data, we will do so lawfully and/or with your consent.

  1. Sharing your Personal Data

We may share Personal Data with:

  • Project28 Charter Limited partners;
  • Third‑party service providers (including IT providers, marketing platforms, analytics firms and professional advisers).

We may also share Personal Data with authorities where legally required or as part of corporate transactions.

  1. Data retention

We retain Personal Data only for as long as necessary for legal, regulatory and business purposes.

  1. International data transfers

We do not process data outside the UK. However, some third parties may do so. When this occurs, we ensure appropriate safeguards (such as adequacy decisions or approved contractual clauses).

  1. Data security

We use appropriate technical and organisational measures to prevent the unauthorised loss, access or misuse of your Personal Data.

  1. Your rights

You have the following rights:

  • Access – request a copy of your data.
  • Correction – correct inaccurate data.
  • Erasure – request deletion in certain situations.
  • Restriction – request that we limit processing.
  • Transfer – request your data be transferred to another party.
  • Withdraw consent – where processing is based on consent.

To exercise your rights, contact: [email protected].

  1. Questions or complaints

If you have concerns, contact us using the details above. You may also contact the ICO at www.ico.org.uk.

  1. Updating this Privacy Notice

This notice may be updated from time to time. Please check our website regularly.